Champions!

Schedulathon 2025

110

Registrations

21

Countries

3

Winners

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IQChat for WhatsApp

The Unified Communication & Scheduling Widget

A powerful widget that combines live WhatsApp chat, an AI assistant, and Zoho Bookings into a single, seamless workflow inside your Zoho Creator CRM.
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Key Features

Unify conversations, automation, and scheduling in one flow. From first message to booked meeting, without context loss or manual effort.

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Seamless WhatsApp-to-CRM Sync

Every conversation captured, synced, and tracked

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AI-Powered 24/7 First Response

Instant answers, guided flows, and bookings

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Context-Preserving Human Handoff

When humans step in, they see the full story

Unify Your Customer Touchpoints

Let's transform your communication from scattered chats to manual bookings through AI-powered workflow.

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App Flow & Structure

An intelligent communication platform that handles the complete customer journey from initial inquiry to scheduled meeting and lead capture, ensuring seamless integration across all your communication and scheduling tools.

From First 'Hi' to Instant Answers

AI-Powered Frontline

  • Natural language AI bot for 24/7 instant responses
  • Automated product/service information and self-service booking initiation
  • Smart query handling with contextual understanding
From Query to Qualified Meeting

Seamless Scheduling & Handover

  • One-click booking flow with real-time Zoho Bookings integration
  • Smooth bot-to-human handover with complete context preservation
  • Staff-managed conversations with full chat history
From Conversation to CRM Record

Unified Lead Management

  • Direct lead creation from active conversations
  • Booking management and rescheduling within the chat interface
  • Real-time CRM sync for complete customer journey tracking

AI Bot Flow

Drive 24/7 customer engagement with intelligent automation and instant responses.

Core Capabilities:
  • Natural Language Processing for understanding customer intent
  • Instant answers from trained knowledge base
  • Automated booking initiation and scheduling
  • Multi-lingual support and contextual conversations

Staff Handover Flow

Seamlessly transfer complex queries to human experts with full context preservation.

Handover Process
  • Smart escalation triggers based on query complexity
  • Context preservation with complete chat history
  • Staff availability-based routing

Booking Flow

Transform conversations into scheduled meetings and qualified leads automatically.

Booking Management:
  • Real-time calendar sync with Zoho Bookings
  • Automated confirmation and reminder messages
  • Rescheduling and cancellation handling
  • Meeting analytics and attendance tracking

CRM Integration Flow:

  • Automatic lead creation from qualified conversations
  • Contact enrichment and profile updates
  • Opportunity tracking and pipeline management
  • Revenue attribution from chat conversions

Our success in the Zoho Schedulathon 2025 stemmed from solving a critical pain point: the disconnect between where customers communicate and where businesses manage operations. IQChat bridges this gap, leveraging the Zoho ecosystem to create a cohesive platform where conversations effortlessly convert into scheduled meetings and qualified leads.

The Legacy of Innovation

Following the award-winning success of IQShopfloor and IQLogistics, IQChat for WhatsApp continues Incquet's story of building seamlessly connected solutions within the Zoho ecosystem.

From automating shop floors and streamlining logistics to now unifying customer conversations, our mission remains constant: to bridge critical operational gaps with elegant, award-winning applications that simplify workflows and amplify productivity.